On August 4, 2023, a Rapid Pa圜ard supervisor spoke with *** ******** regarding the above information. Inquiry must be addressed with the merchant from whom the goods or services
The dispute claim was not found in *** ********** favor. On August 4, 2023, the dispute claim was finalized. Later that day *** ********** dispute documentation was received. *** ******** contacted customer service on July 20, 2023,įor a dispute update, and was advised again the dispute time frame was 45-90ĭays for resolution. He was advised the research time would be 45-ĩ0 for a resolution. The results of Rapid Pa圜ard’s investigation are as follows:
RUSHCARD CUSTOMER SERVICE NUMBER PROFESSIONAL
Service was not professional when calling for assistance. *** ******** also states that the customer *** ******** further states that because he filed a complaint Rapid does not want To credit his account, and that he was approved for the provisional credit. Says that he filed a dispute for the transaction and that Rapid Pa圜ard refuses The first time and the pass counted a duration of 29 days from July 19th to August 17th. On July 19, 2023, *** ******** indicates that he used the pass for July 15, 2023, he paid for a 30-day pass with credit/debit card in the amount To provide quality customer service while dutifully protecting customerĪccording to the complaint, ****** ******** states that on Rapid Pa圜ard takes customer complaints seriously and strives This letter is in response to the consumer complaint
Bad for business someone needs to do something about that company rapidpay cards and earlwin pr Edwin. I had some concerns on my provisional credit and the man straight up over talk me and an cut me off and hung up.he should be fired.
Thank you.ĥ:37pm aug 22,2023 earlwin or Edwin didn't listen to anything I was trying ask.he over talk me and and hung the phone he is a rapid pay card dispute personal and he needs to be fired. Please do something about then making mistakes such as not confirming fax documents and they provisional credits. I hope yall can make them become a cordial company. I just wish someone from the company that is a boss would call me at phone number #-#-# asap. The world today its must to confirm because you or we have a lot identity thefts and hackers and etc going in today. But they ain't willing to fight for me.just like fax documents are unsafe with them because they don't confirm fax documents to customers. They are the people who has my money on they security. Please respond them about giving me my provisional credits. Now they saying it's a wait.they don't no kind of personal that is honest about he company.they won't help or fight a merchant that owes money to me. Rapidpay told me on I would get a provisional credit in the amount of 74.19. The game disc I bought brand new, when I went to open it was scared and scratch, I couldn't afford to put it in my *********** * console. ******** sent me a shipment I paid for that was missing 2 $10.00 *********** network gaming cards. The amount of the provisional credit is 66.00. On I was suppose qualify for a provisional credit of 66.00 from rapidpay cards for a **** pass that was suppose be for 30 days and only was able to use 29 days because they bus stamp for 29 days. For your reference, reasons for rejection are included below. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
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